Shipping & Returns

Last updated: October 11, 2026

Shipping destinations

We currently focus on customers in the United States. Available shipping methods, charges, and any delivery estimate are shown at checkout before payment.

Order processing

Orders are generally prepared for shipment within 1–3 business days. Weekends and U.S. federal holidays are not business days. Processing may take longer during product launches, holidays, or other high-volume periods.

Delivery estimates

Carrier transit times are estimates and are not guaranteed. Delays caused by carriers, severe weather, incorrect addresses, or events outside our reasonable control may occur. Risk of loss transfers as provided by applicable law.

Shipping delays and cancellations

We will ship within the time stated at checkout or in the order confirmation. If no shipping time is stated, we will ship within 30 days as required by applicable U.S. law. If we cannot ship on time, we will notify you and offer the choice to agree to the delay or cancel the unshipped order for a prompt refund.

Address changes and delivery issues

Contact us as soon as possible if an address is incorrect. We cannot guarantee changes after fulfillment begins. For a package marked delivered but not received, first check the delivery location and contact the carrier, then email us so we can review the available tracking information.

Returns

You may request a return within 30 days after delivery. Items must be unused, unworn, and returned in their original packaging. For hygiene and safety, used hair accessories cannot be returned unless they arrived defective or materially different from the description.

To start a return, email Qarwayoc@outlook.com with your order number and reason for return. Do not send an item back until you receive return instructions. Customers are responsible for return shipping unless the item was defective, damaged in transit, or incorrect.

Refunds

After we receive and inspect an eligible return, approved refunds are issued to the original payment method. Original shipping charges are not refundable unless required by law or the return resulted from our error. Your bank or payment provider may need additional time to post the refund.

Damaged or incorrect items

Contact us promptly after delivery and include your order number and clear photos of the item and packaging. We will review the issue and provide an appropriate replacement, refund, or other remedy as required by law.